Thank you for choosing Kvell. 🤍
We carefully pack every order before it leaves our studio. Please read the following shipping information before placing your order.
Order Processing
Orders are generally processed and dispatched within 1–3 business days after the order is confirmed.
During launches, sales, festive seasons and periods of high order volume, processing may take slightly longer. If there is an unexpected delay with your order, our team will do our best to keep you informed.
Please ensure that your name, phone number and delivery address are accurate when placing your order.
Delivery Within Nepal
Once your order has been dispatched, delivery within Nepal generally takes approximately 1-2 business days inside Kathmandu Valley and 1-3 business days outside the Valley, depending on the destination and courier service.
Delivery timelines are estimates and may vary due to weather, public holidays, courier delays, transportation disruptions or other circumstances beyond our control.
Shipping Charges
Applicable shipping charges will be displayed or communicated at the time of checkout/order confirmation.
Any complimentary shipping offers are subject to the terms of the specific promotion.
International Orders
We currently accept selected international orders.
International shipping timelines and charges vary depending on the destination, courier service and customs process.
Customers placing international orders are responsible for any customs duties, import taxes, clearance fees or other charges imposed by the destination country. These charges are not included in the product or shipping price unless specifically stated.
Once an international parcel has been handed over to the courier, customs clearance and delays caused by the destination country’s authorities are outside Kvell’s control.
Delivery Attempts & Incorrect Addresses
Please make sure someone is available to receive your order at the provided address.
Lost, Damaged or Missing Parcels
We take care to package every order securely before dispatch.
If your parcel appears damaged upon delivery, please contact us as soon as possible with photographs of the package and jewellery.
Kvell is not responsible for parcels that are lost or damaged after confirmed delivery or due to incorrect delivery information provided by the customer.
Order Changes & Cancellation
If you need to change your delivery address or cancel an order, please contact us as soon as possible.
Once an order has been processed, packed or dispatched, we may not be able to make changes or cancel the shipment.
If you have any questions regarding your order or delivery, please contact us with your order details. We’re always happy to help. 🤍