Thank you for choosing Kvell. 🤍
To keep our exchange process fair and consistent for everyone, please review the following policy before placing your order.
Exchange Window
* Exchanges are accepted within 3 days of delivery.
* Exchange requests must be made within this timeframe by contacting us with your order details.
* After 3 days from delivery, we are unable to accept exchanges or returns.
Condition of the Jewellery
To be eligible for an exchange, the jewellery must:
* Be unused and unworn
* Be in its original condition, without scratches, damage, plating wear or other signs of use
Jewellery that has been worn, used, altered or damaged is not eligible for exchange, even if the exchange request is made within the 3-day period.
Sizing
Please check the size and measurements carefully before placing your order. Jewellery sizing can vary between designs, brands and styles, and we cannot guarantee an exchange due to incorrect sizing after the exchange window.
Proof of Purchase
A valid Kvell order record, receipt or purchase record may be required to process an exchange. For purchases made in-store, please retain your Kvell purchase record.
Items Not Eligible for Exchange
The following may not be eligible for exchange:
* Items purchased during a sale or special promotion, where stated
* Customized or personalized pieces
* Items that show signs of wear or damage
* Items outside the 3-day exchange window
How to Request an Exchange
Please contact us with the clear photographs of the jewellery within 3 days of delivery. Our team will review the request and guide you through the exchange process.
Please note: Shipping or delivery charges associated with an exchange may apply, depending on the circumstances.