Privacy Policy
Last updated: August 2026
At Kvell, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website, place an order, or communicate with us.
1. Information We Collect
When you place an order, contact us, or interact with our website, we may collect information such as:
* Full name
* Phone number
* Email address
* Billing and delivery address
* Order and purchase details
* Payment-related information
* Information you provide when contacting our customer service team
* Any other information you voluntarily provide to us
When you browse our website, certain technical information may also be collected automatically, such as your IP address, browser type, device information, pages visited and general website usage information.
2. How We Use Your Information
We use the information we collect to:
* Process and fulfil your orders
* Arrange delivery and shipping
* Process payments
* Communicate with you regarding your orders
* Respond to questions, exchange requests and after-sales service enquiries
* Provide customer support
* Maintain purchase and transaction records
* Improve our products, services and website
* Send promotional updates, launches or offers where permitted and appropriate
* Prevent fraudulent or unauthorised activity
* Comply with applicable legal and regulatory requirements
We only use your information for legitimate business purposes and for the purposes described in this Privacy Policy.
3. Payment Information
Kvell currently accepts payments through Fonepay and Cash on Delivery, where available.
For Fonepay transactions, payment-related information may be processed through Fonepay or the relevant financial institution. Kvell does not collect or store your bank account, card or other sensitive financial credentials through our website.
For Cash on Delivery orders, we may collect the information necessary to process and deliver your order, including your name, phone number and delivery address.
We only use payment and order information for processing your purchase, fulfilling your order, maintaining transaction records and providing customer support.
4. Sharing Your Information
We do not sell or rent your personal information.
We may share necessary information with trusted third parties when required to operate our business, including:
* Delivery and courier partners
* Payment service providers
* Website, hosting and technology providers
* Service providers who assist us with operating our business
* Government authorities or legal bodies where disclosure is required by law
We only share information that is reasonably necessary for the relevant purpose.
5. Marketing & Communications
If you provide your contact information or otherwise consent to receive communications from us, we may send you information about new collections, launches, promotions and other Kvell updates.
You may opt out of promotional communications at any time by contacting us or using the unsubscribe option where available.
Please note that you may still receive essential communications relating to orders or services you have requested.
6. Cookies & Website Analytics
Our website may use cookies and similar technologies to help us operate the website, remember preferences, understand website usage and improve your browsing experience.
We may also use third-party analytics or advertising services that collect information about how visitors interact with our website.
You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
7. Social Media & Third-Party Websites
Our website may contain links to third-party websites or social media platforms.
Kvell is not responsible for the privacy practices, content or security of third-party websites. We encourage you to review their respective privacy policies before providing personal information.
8. How We Protect Your Information
We take reasonable measures to protect your personal information against unauthorised access, misuse, loss or disclosure.
However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee absolute security of your information.
9. How Long We Keep Your Information
We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, including fulfilling orders, maintaining transaction and purchase records, providing after-sales services, resolving disputes and meeting legal or accounting requirements.
When information is no longer reasonably required, we may securely delete or anonymise it.
10. Your Privacy Rights
Depending on applicable law, you may have rights regarding the personal information we hold about you, including the right to:
* Request access to your personal information
* Request correction of inaccurate information
* Request deletion of certain information
* Withdraw consent where processing is based on consent
* Opt out of certain marketing communications
* Ask questions about how your information is being used
To make a privacy-related request, please contact us using the details below.
11. Children’s Privacy
Our website and services are not intended for children who are not legally able to make purchases or provide personal information independently.
We do not knowingly collect personal information from children for the purpose of making purchases or using our services.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services or applicable requirements.
Any updates will be posted on this page with a revised “Last updated” date.
13. Contact Us
If you have any questions about this Privacy Policy or how Kvell handles your personal information, please contact us:
Kvell
Email: [email protected]
Phone: +977 9768592946 / 9846793358
Website: kvell.com.np
We’ll be happy to help.